Q: How is pricing for garden work caltulated?
A: Ours is an hourly based service. You will pay only for the amount of time the gardeners spend at your property.
Q: How do I know how long it will take? (Without you seeing the garden)
A: Our operators will give you a rough estimates over the phone. The given estimate is based on the the condition and size of your garden. The best way to know for sure is to for you to send photos of your garden. That way the gardeners will be fully prepared and would finish in time.
Q: What if the gardeners finish the job earlier than expected?
A: The cost will be reduced, if the gardeners finish the job within a smaller time frame than the one anticipated.
Q: If you need more time than expected, can you stay and just finish the job?
A: Extending the time needed for completing the job is usually possible, but it depends on the schedule. In case the team isn't available, a follow up visit will be arranged.
Q: What are your payment terms?
A: We accept credit, debit cards and cash.
Q: Do I need two gardeners, can't I have just one?
A: Our previous experience shows it's best when two gardeners do the job. They work faster, more efficiently and can help each other with the more complicated tasks such as tree trimming or felling.
Q: Is garden/green waste included in price?
A: Our gardening services include a free disposal of 180 litres of green waste. In case the waste is more, the technicians will remove it for an additional fee.
Q: How much do you charge for additional waste disposal?
A: We charge 3 GPB for a 90l bag of waste and a total of 45 GBP for a ton bag of waste, which is recommended for extra large gardens only and will save you a lot for waste disposal.
Q: Do I have any options if I don't want you to take the waste?
A: Yes - the technicians can put the green waste into your compost area for you to use it if needed. Another option is for us to bag the green waste for your council to dispose. We charge extra, only if 10 or more bags are being used - 5 GBP per 10 bags.
Q: Do you work on Sunday/Bank holidays?
A: Yes, we work on Sundays and Bank holidays as well. Be advised though, if you book tree surgery it has to be on a working day, since the noise from the trimmers might disturb your neighbours during Sundays.
Q: Do I need to provide anything - bags, machines, something else?
A: No, the team brings everything, including all the equipment and bags. What we need is only a nearby parking and access to your property.
Q: What London areas do you cover?
A: We cover North, east, south and west London and all the boroughs within the M25.
Q: Can I book your gardening maintenance services on a regular basis?
A: Yes, you can. We are flexible and visits every week, fortnight, month, etc. can be arranged.
Q: Do you offer planting services?
A: Yes, we can plant flowers, but in order to fully meet your expectations it's best if you supply the exact plants and planting materials. That or give us a two-day notice with a full list of the plants, exact colours, numbers, etc. You can always arrange an on-site visit from one of our landscaping surveyors as well.
Q: Can the gardeners do something else for me, like attaching a fence panel or paint the garden door?
A: If provided with materials and equipment for the job, painting a small area is an option. For any repairs we recommend using the services of a handyman or landscaping professional. You can always check with the gardeners, while on-site, what they can do for you.
Q: Can you dig over/rotavate my garden?
A: In case it is a flowerbed or a small area - yes, we can do that for you. If it is a large section or the whole garden though, we would suggest using a landscaping team, because of the amount of work needed, as gardeners are specialised in plant care and garden maintenance mainly.